Effective Date
Review Date
Policy Owner
Office of the Provost
Contact Name
Kyla Turpin Ross
Contact Title
Assistant Vice Provost for Advocacy and Conflict Resolution
Contact Email
kyla.ross@gatech.edu
Reason for Policy

The Student Complaints Policy provides students with a clear and published means for setting forth any Student Complaint for prompt resolution through a fair and consistent process.

This policy is in accordance with the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) requires that each institution has in place student complaint policies and procedures that are reasonable, fairly administered, and well publicized.

Policy Statement

Georgia Tech units are responsible for promptly and fairly receiving, tracking and resolving student complaints through the policies and processes outlined in the Student Complaint Matrix.

When appropriate, students should initially seek to resolve concerns within the office/unit from which the concern originates.  The personnel of those offices possess the qualifications, experience, and knowledge to manage resolution process as well as to work in a collaborative and confidential manner. If a resolution is not reached, students can file a written Student Complaint through the policies and processes outlined in the Student Complaint Matrix.  If students have any questions or concerns about the appropriate avenue for submitting Student Complaints, staff within the Division of Student Life and Georgia Tech ombuds are available for information.    

Scope

The Student Complaint Policy applies to Georgia Tech students, faculty, and staff who are engaged in the submission and resolution of a Student Complaint.

Policy Terms

Student Complaint

A Student Complaint is defined as a written complaint, or written grievance submitted according to the methods outlined in the policies and procedures captured via the Student Complaint Matrix.

Student Complaint Matrix

The Student Complaint Matrix is a maintained, authoritative index  of Institute policy and/ or procedure pertaining to various types of Student Complaint.

The Student Complaint Matrix may also include additional guidance for resolution of other student matters as a resource for Students. 

Responsibilities

Students
Students are responsible for bringing their complaint forward in writing in accordance with Institute policy or procedure as referenced in the Student Complaint Matrix.

Faculty and Staff
Faculty and staff are responsible for carrying out the Student Complaints Policy in accordance with the policies and procedures summarized in the Student Complaint Matrix.

Associate Vice Provost for Advocacy and Conflict Resolution (AVP – ACR)
The AVP – ACR, or designee, is responsible for reviewing and updating the Student Complaint Matrix on an annual basis.

Enforcement

To report suspected instances of ethical violations, please visit Georgia Tech’s Ethics Hotline, a secure and confidential reporting system, at: https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=7508