Adherence to SACSCOC Policy: Complaint Procedures Against SACSCOC Or ITS Accredited Institutions
The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes.
The SACSCOC complaint procedures are for the purpose of addressing any significant non-compliance with the Commission’s standards, policies or procedures. The procedures are not intended to be used to involve the Commission in disputes between individuals and member institutions, or cause the Commission to interpose itself as a reviewing authority in individual matters of admission, grades, granting or transferability of credits, application of academic policies, fees or other financial matters, disciplinary matters or other contractual rights and obligations. Nor does the Commission seek redress on an individual’s behalf. Further, the Commission will not serve as a grievance panel when the outcome of institutional grievance or appeal processes is unsatisfactory to the complainant.
|Procedures for Filing a Complaint Against an Institution|
|Complete the Commission’s Complaint Form||http://sacscoc.org/pdf/081705/complaintpolicy.pdf|
|Sign and Send to the President of SACSCOC||President
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
The Commission will neither entertain complaints that are not in writing or which are anonymous, nor will it consider complaints sent electronically or through facsimile transmission. If a complainant has a demonstrated disability that prevents submission of a formal complaint in accord with these guidelines, he or she should contact SACSCOC’s Coordinator of Communications and External Affairs for assistance.
|Procedures for Filing a Complaint against SACSCOC Board of Trustees or its Staff|
|Complaint against a Commission staff member or an agency representative, such as an off-site or on-site visiting team member||Submit a written complaint to the President of SACSCOC that includes a description of the specific complaint accompanied by documentation supporting the allegation.|
|Complaint against the President of SACSCOC||Submit a written complaint to the Chair of SACSCOC Board of Trustees that includes a description of the specific complaint. It should be addressed to “SACSCOC Chair of the Board of Trustees” at the SACSCOC Atlanta address|
|Complaint against SACSCOC or a member of its Board of Trustees||Submit a written complaint to the Chair of SACSCOC Board of Trustees that includes a description of the specific complaint. It should be addressed to “SACSCOC Chair of the Board of Trustees” at the SACSCOC Atlanta address|
Complaints against an Institution
Complaints against SACSCOC Board of Trustees or its Staff
Complaints against the President of SACSCOS
Complaints against SACSCOS or a member of its Board of Trustees
SACSCOC is interested in ensuring that member institutions maintain ongoing compliance with Commission standards and policies outside the institution’s scheduled formal review. Therefore, if an individual has evidence of an institution’s significant non-compliance with Commission standards, policies or procedures, the individual should inform the Commission using these procedures.
Optional: To report suspected instances of noncompliance with this policy, please visit Georgia Tech’s EthicsPoint, a secure and confidential reporting system, at: https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=7508
|March 2015||Library Learning and Excellence||Update to Procedures Section|
|August 2014||Library Learning Excellence||New Policy|
SACSCOC Complaint Procedures Against SACSCOC or Its Accredited Institutions
The Georgia Tech Library is governed by policies of the Institute, the Board of Regents, and laws of Georgia and the United States. Library policies apply to the Library and are not intended to replace broader policies governing the Institute as a whole. Where no specific library policy exists, policies of the Institute or the Board of Regents are in effect. Policies of the Institute or Board of Regents serve as the authority in cases where there is any apparent conflict.
Please see the Library Policy Manual for more information about Library Policies.
For general information on Information Systems and Services at Georgia Tech: See www.oit.gatech.edu
For Information Technology Policies see http://www.oit.gatech.edu/service/information-security/security-policies-standards-and-procedures
For information on the Georgia Tech Library services and resources, please see:
Information, Reference, and Research Services
Faculty: Guide to Library Resources
Document Delivery / LENDS
Library Privileges and Policies
Gifts and Donations
Emerging Initiatives / SMARTech
Recognizing the need for a common, consistent, and transparent process for Institute policies to be thoroughly reviewed, maintained, and made available to the campus community, Georgia Tech has adopted this Policy on Institute Policies (also known as the Institute Policy Development and Life Cycle Process) to promote policy awareness, compliance, and accountability.
Institute policies at Georgia Tech must have Institute level approval. In order to do this, Institute policies need to be reviewed and approved by the appropriate committees and authorizing bodies. All Institute policies will be reviewed and approved as described below (Procedures: Institute Policy Development & Life Cycle Process).
As part of this process, each Institute policy will be made available in the appropriate forum for comment from the campus community. The Policy Steering Committee will ensure that Institute policies that affect both academic and administrative constituents receive cross-comment from those constituents.
Once an Institute policy has been approved, it will be published and made publically available on the Policy Library. Campus-wide announcements will be made for new policies or changes to policy, when appropriate.
All Institute policies will be subject to review by the Policy Owner every three years after adoption or substantial revision, or when there is a change in applicable law, regulation, or Board of Regents policy, whichever comes first.
This policy applies to all Georgia Tech faculty and staff members.
|Step 1. Determine Policy Scope and Type|
|Policy Scope and Type||
Scope: The Policy Steering Committee can help a Policy Owner or Champion determine if a policy is an Institute or a department policy. Only Institute policies are approved using the Institute Policy Development and Life Cycle Process. Departments have their own procedures for approving their department policies.
Type: The Policy Steering Committee determines whether an Institute policy is Academic or Administrative.
|Step 2. Initiate Policy Development|
|For new or substantial revision to Institute Policy only||
If the proposed policy is either a new Institute policy or a substantial revision to an existing Institute policy then:
|Step 3. Policy Process Tracks|
|Academic Policy Tracks||
The policy review process for Academic Policies is established and administered by the Faculty of Georgia Tech. There are two standard policy approval tracks for Academic Policies:
|Administrative Policy Track||
The policy review process for Administrative Policies is established and administered by the Institute Policy Steering Committee. There is one standard policy approval track for Administrative Policies:
For information on how all three of these Institute policy approval tracks interact with one another, please see the complete Institute Policy Development and Life Cycle Process flowchart.
|Step 4. Policy Publication and Communication|
|Policy Publication||Once adopted, Institute policies are published in the relevant section of the Policy Library, as well as highlighted in the Policy Library’s Recently Updated Policies section.|
All new or substantial revisions to Institute policies are communicated to the campus community through a standard policy communication plan that includes various print and electronic publications.
While it is primarily the responsibility of the Faculty Statutes Committee, the Student Policy Owner, or the Administrative Policy Owner to identify if more targeted policy communications are needed, Institute Communications and the Institute Policy Specialist will work closely with these groups to develop more targeted communications strategies, if needed.
|Step 5. Policy Review|
All Institute policies should be reviewed by the Policy Owner every three years after adoption or substantial revision, or when there is a change in applicable law, regulation, or Board of Regents policy, whichever comes first.
The Policy Steering Committee will coordinate three year policy reviews to be conducted by the Faculty Statutes Committee, Student Policy Owner, or the Administrative Policy Owner. This does not prevent more frequent review of policy by the above individuals, if desired.
After review, if a substantial revision must be made to a policy, begin again at Step 2.
Legal Affairs and Risk Management
Legal Affairs and Risk Management is responsible for maintaining the Policy Library.
Policy Steering Committee
The Policy Steering Committee is responsible for:
All faculty and staff members must abide by this policy in the development of Institute policy. If a faculty or staff member violates this policy, the member must begin work with the Institute’s Policy Specialist to correct the policy violation within three months of awareness or notice of violation.
|01-07-2015||Legal Affairs and Risk Management||Revisions|
|10-01-2012||Legal Affairs and Risk Management||New Institute Policy|