Adherence to SACSCOC Policy: Complaint Procedures Against SACSCOC Or ITS Accredited Institutions
The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes.
The SACSCOC complaint procedures are for the purpose of addressing any significant non-compliance with the Commission’s standards, policies or procedures. The procedures are not intended to be used to involve the Commission in disputes between individuals and member institutions, or cause the Commission to interpose itself as a reviewing authority in individual matters of admission, grades, granting or transferability of credits, application of academic policies, fees or other financial matters, disciplinary matters or other contractual rights and obligations. Nor does the Commission seek redress on an individual’s behalf. Further, the Commission will not serve as a grievance panel when the outcome of institutional grievance or appeal processes is unsatisfactory to the complainant.
|Procedures for Filing a Complaint Against an Institution|
|Complete the Commission’s Complaint Form||http://sacscoc.org/pdf/081705/complaintpolicy.pdf|
|Sign and Send to the President of SACSCOC||President
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
The Commission will neither entertain complaints that are not in writing or which are anonymous, nor will it consider complaints sent electronically or through facsimile transmission. If a complainant has a demonstrated disability that prevents submission of a formal complaint in accord with these guidelines, he or she should contact SACSCOC’s Coordinator of Communications and External Affairs for assistance.
|Procedures for Filing a Complaint against SACSCOC Board of Trustees or its Staff|
|Complaint against a Commission staff member or an agency representative, such as an off-site or on-site visiting team member||Submit a written complaint to the President of SACSCOC that includes a description of the specific complaint accompanied by documentation supporting the allegation.|
|Complaint against the President of SACSCOC||Submit a written complaint to the Chair of SACSCOC Board of Trustees that includes a description of the specific complaint. It should be addressed to “SACSCOC Chair of the Board of Trustees” at the SACSCOC Atlanta address|
|Complaint against SACSCOC or a member of its Board of Trustees||Submit a written complaint to the Chair of SACSCOC Board of Trustees that includes a description of the specific complaint. It should be addressed to “SACSCOC Chair of the Board of Trustees” at the SACSCOC Atlanta address|
Complaints against an Institution
Complaints against SACSCOC Board of Trustees or its Staff
Complaints against the President of SACSCOS
Complaints against SACSCOS or a member of its Board of Trustees
SACSCOC is interested in ensuring that member institutions maintain ongoing compliance with Commission standards and policies outside the institution’s scheduled formal review. Therefore, if an individual has evidence of an institution’s significant non-compliance with Commission standards, policies or procedures, the individual should inform the Commission using these procedures.
Optional: To report suspected instances of noncompliance with this policy, please visit Georgia Tech’s EthicsPoint, a secure and confidential reporting system, at: https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=7508
|March 2015||Library Learning and Excellence||Update to Procedures Section|
|August 2014||Library Learning Excellence||New Policy|
SACSCOC Complaint Procedures Against SACSCOC or Its Accredited Institutions